FAQ Section for Our Song App
Account Issues
Q: I can’t sign into my account. What should I do?
A: Make sure you have activated your account by checking your email. Double check your username and password. If you’ve forgotten your password, click the “Forgot Your Password” button to reset it. If you still have problems, contact our support team.
Audio Issues
Q: Why can’t I hear any sound from the app?
A: First, check the volume and ensure you’re connected to the internet. Make sure you’re listening to a song and not a blank recording. If you still can’t hear any sound, contact our support team.
Q: My recorded voice is too loud or too quiet. How can I fix this?
A: Adjust the position of your mouth in relation to your device’s microphone. If it’s too quiet, move closer, and if it’s too loud, move further away. Be mindful of how you’re holding your device to avoid covering the microphone. Check your device for the location of the microphone and ensure you’re speaking clearly and at a good volume level.
Recording Issues
Q: There’s a delay in my recording. How can I fix this?
A: The delay could be due to using Bluetooth headphones, which can have an unavoidable latency. For best results, use wired headphones that plug directly into your device. If you’re using an OTG connection, ensure it’s activated in your settings. If you still have issues, contact our support team.
App Performance
Q: What should I do if the app freezes or has performance issues?
A: If the app ever freezes or has any unusual performance issues try restarting your device. If issues persist, get in touch with our support team for assistance.
Sending Invites to Friends
Q: I sent a song to a friend, but they didn’t receive it. What should I do?
A: Make sure your friend is signed up for the app (even on the free trial) and ask them to check their “My Songs” section in the Recordings tab. If the song isn’t there, try resending it. If there are still difficulties, reach out to our support team.